SPINCOTech and Backspace Business Solutions provide proactive IT services to enable you to focus on what you do best. We take the frustration out of IT support by proactively monitoring and maintaining your network, often before you are aware there is an issue, minimising system down time and providing productivity and efficiency gains.
Managed services let you offload specific IT operations to a trusted service provider like SPINCOTech and Backspace. Known as a Managed Services Provider, we assume on-going responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf. SPINCOTech’s managed services solution offers services such as alerting, security, patch management, data recovery and backup solutions for different client devices: desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to an experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.
Our combination of regular remote preventative maintenance and real-time monitoring of your computer systems delivers the following benefits:
Minimise your IT downtime and failures
We address smaller IT problems before they become expensive IT failures through our remote monitoring, alerting and support.
Reduce your IT Support Costs
The ability to connect remotely to your IT systems to take corrective actions avoids expensive onsite callouts and is the key to SPINCOTech’s Managed IT Services. Proactive maintenance means fewer issues and less “unexpected” and costly onsite IT support work.
Fixed Fee IT Management
Our fixed Managed Service fees deliver a predictable cost for supporting your IT systems. Have piece of mind when you know exactly how much you pay each month for your IT support no matter how many IT problems you have.
As an MSP we are rewarded when your IT systems run smoothly, NOT when you have a problem. With SPINCOTech’s Managed IT Services our success is dependent on the stability of your IT systems.
At SPINCOTech we understand that service quality is vital and so we provide a single point of contact for all your ICT needs.
ON SITE SUPPORT
We are not just a voice on the end of the phone, we are ready to come on site and work through your issues with you.
We have invested in a state of the art web based IT monitoring system that constantly feeds IT health and performance information back to us over a secure connection.
When our monitoring system detects a potential IT issue we are instantly alerted and can provide proactive support to address the issue before it affects your business.
Fast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user support or training session “on demand”.
SECURITY & ANTIVIRUS MANAGEMENT
We automatically detect missing security patches or failed anti virus systems. Missing patches or antivirus issues can be addressed remotely and out of hours ensuring you are not exposed to possible virus or hacker attacks.
Our monitoring systems will ensure your important business data is being successfully backed up as expected. Daily email alerts can be sent to indicate the success or failure of the backups.
IT ASSET MANAGEMENT
Report and track locations, owners, suppliers, date of purchase, warranty and lease details across all of your managed IT devices.
Get an up-to-date view of the hardware and software in use across your business. Track software licensing, installation dates, locations and managed device hardware configurations.
We will deliver periodic reports that outline the results and value you are receiving through SPINCO’s Managed IT Services by reporting on IT Incidents and system health (performance, availability, security, software licensing, etc).